Out Now | Fall/Winter '23 Kollektion Shop New In
Out Now | Fall/Winter '23 Kollektion Shop New In
Please contact email@example.com with your order number to see if a change or cancellation of your order is possible.
You can sign up for our ‘notify me’ feature that’s available in the size section of the product page. As soon as your favorite style is back in stock, you will be sent an email notification.
We offer free worldwide shipping including duties and taxes* at no extra charge.
Please refer to the table below for shipping estimates. Note that our team needs up to two business day to prepare your order in addition to the shipping time. Shipping time starts from the moment your package leaves our warehouse.
Please do not use self-postage, as we cannot cover any costs if the package gets lost.
If you’ve paid more duties than required, or if you returned the goods you purchased, you can apply for a refund of the duties from the Canada Border Services Agency (CBSA) following the steps below:
If you need assistance with this process, consider contacting the CBSA directly. Please note that requests for refunds must be made within one year of the duty payment date.
We have a 30-day return policy. You must return your items in the same condition you received them—unworn and undamaged. To protect the soles when trying on the shoes, we kindly advise standing on a carpeted surface.
Returns that have been worn, damaged, or with the protective layer removed, will not be accepted and may be sent back to you and/or a refund may be refused. Item(s) must be returned from the original shipping country with the original returns slip. Any parcel returned after the prescribed time frame will be refused and returned to the sender. If your return is rejected, you will be notified via email.
Please be advised that we provide our customers with return labels. In case self-postage is used, Aeyde cannot be held responsible in the event of loss, theft or damage to the parcel.
Returns are free within the EU. If you’re returning from a country outside of the EU, you will need to cover the return costs. You can see the return costs in the “Orders & Shipping” table.
If you have received a damaged, defective, or incorrect item, please contact firstname.lastname@example.org with a photo of the damage, or the wrong item you received, along with your order number.
*Please note that Aeyde cannot provide details of why you are not eligible to pay using Klarna. If you have any questions regarding payment, please contact Klarna customer support via www.klarna.com/de.
All Aeyde footwear is handmade in Italy, and made from luxury-grade materials. As leather is a natural material, variations in grain and color, as well as natural imperfections, may occur. Delicate fabrics like satin and velvet may appear puckered or wrinkled, which is a normal result of the manufacturing process. In order to protect the color and quality of the materials, we recommend following the below care instructions:
All Aeyde jewelry is handcrafted in Italy and made from the finest materials. Our jewelry is nickel-free and hypoallergenic. To keep the finish looking pristine, use a soft cloth after each wear and store in a dry place away from sunlight. To keep your jewelry in perfect condition, we recommend following the below care instructions:
Our shoes come in European sizing. The easiest way to measure your foot is to stand on a sheet of paper, border your foot with a pen and measure the length between your heel and your longest toe. Please reference our size guide below:
Please note: our footwear model on all styles wears a size 37 with a foot width of 9cm. This is the standard by which we size our shoes. If your feet are wider or slimmer than this, it may affect the fit of the shoe, and you may have to select a size smaller or larger than usual.
Feel free to reach out to our customer service team if you have any questions about the fit of a particular footwear style.
We don't currently offer automatic exchanges. To exchange an item, we would kindly ask you to return it and place a new order. If you require any assistance, please do not hesitate to contact email@example.com.
Once your order has been placed, our warehouse begins processing it immediately. To cancel your order, please let us know as soon as possible so we can try to reverse the process.
If you have received a damaged, defective, or incorrect item, contact firstname.lastname@example.org with a photo of the damage, or the wrong item you received, along with your order number.
If you’ve placed an order for multiple items, occasionally they will not all fit in one box, meaning they could arrive at slightly different times. If you do not receive the rest of your order after 1-2 business days, please contact DHL customer service.
We offer different promotions throughout the year. To stay updated, we recommend you sign up for our newsletter. Upon signing up, you will also receive a 10% welcome discount that can be used towards any full price products.
We will issue your refund after your return has been registered by our warehouse. It may take 1 to 6 business days to issue refunds. It can take approximately 7 business days for the funds to show in your account.
We have a 30-day return policy. You must return your items in the same condition you received them—unworn and undamaged. To protect the soles when trying on the shoes we kindly advise standing on a carpeted surface.
If the sale item you received is not quite right, you can return your order.
We do not accept returns for socks.
Unfortunately, once your order has been placed, our warehouse begins processing it immediately. If you need to change your shipping address, please contact email@example.com as soon as possible and we will try our best to change the address. However, once your order leaves our warehouse, it is no longer possible to change the delivery address.
We aim to provide excellent delivery service, however, the courier may not leave a note or they may drop off your package with a neighbor. In this situation, we would kindly ask you to contact DHL for further assistance.
A tracking link will be sent as part of your confirmation email. If you did not receive the confirmation email, please contact firstname.lastname@example.org.
All our orders are delivered by a DHL courier.
We are working hard on improving our product availability. Sometimes, when an item has low stock and multiple customers are waiting for it, it sells out immediately. We send the availability email to all of our customers that signed up for the waitlist.
Please make sure that your confirmation email is not in your spam folder. If you haven’t received an order confirmation email within an hour, please contact email@example.com.