Can I exchange my product?
We don't currently offer automatic exchanges. To exchange an item, we would kindly ask you to return it and place a new order. If you require any assistance, please do not hesitate to contact email@example.com.
My return was delivered back to your warehouse. When can I expect to receive my refund?
We will issue your refund after your return has been registered in our warehouse. It may take up to 3 business days to issue refunds. It can take approximately 7 business days for the funds to show in your account.
It says my package was delivered but I can't find it?
We aim to provide excellent delivery service, however, the courier may not leave a note or they may drop off your package with a neighbour. In this situation, we would kindly ask you to contact DHL for further assistance.
Can I use self-postage to return my order?
We kindly ask you to not use self-postage. In case a package gets lost, we cannot cover any costs. We provide return postage from all the countries. To check the return fees, please see our Orders & Shipping section.
Do Aeyde shoes fit a wider foot?
Fit is dependant on each style. To see the exact measurements of our shoes, please see our Sizing & Fit table.
Can I cancel my order after it's been placed?
Once your order is placed, our warehouse begins processing immediately. To cancel your order, please let us know as soon as possible so we can try to reverse the process.
Do you offer discount codes?
We offer different promotions throughout the year. To stay updated, we recommend you to sign up for our newsletter. Upon signing up, you will also receive a 10% welcome discount that can be used towards any full priced products.
I’ve only received one part of my order. What should I do?
If you’ve placed an order for multiple items, ocassionally they will not all fit in one box, meaning they could arrive at slightly different times. If you do not receive the rest of your order after 1-2 days, please contact DHL customer service.
Can I change my shipping address?
Unfortunately, once your order is placed, our warehouse begins processing it mmediately. If you need to change your shipping address, please contact firstname.lastname@example.org as soon as possible and we will try our best to change the address. However, once your order leaves our warehouse, it is no longer possible to change the delivery address.
I received a notification that a product was available, but it was still out of stock on the website. Why is that?
We are working hard on improving our product availability. Sometimes, when an item has low stock and multiple customers are waiting for it, it sells out immediately. We send the availability email to all of our customers that signed up for the waitlist.