Shoes:

All Aeyde footwear is handmade in Italy, and made from luxury-grade materials. As leather is a natural material, variations in grain and color, as well as natural imperfections, may occur. Delicate fabrics like satin and velvet may appear puckered or wrinkled, which is a normal result of the manufacturing process.

In order to protect the color and quality of the materials, we recommend following the below care instructions:

— Store shoes away from direct sunlight.

— Before initial use, treat your shoes with a protective spray suitable for the respective material.

— Remove excess moisture with a dry cloth or towel.

— Dark colours may transfer, so make sure to clean each pair with its own cloth.

Material-specific instructions:

— Calf: Clean soft leathers and calfskin with a soft cloth and neutral shoe polish.
— Suede: To remove dust or light stains, brush suede gently in the direction of the grain with a rubber or soft bristle brush.
— Patent: avoid dark or heavily printed materials, as patent leather can absorb ink or pigments quickly. Make sure that patent leather products do not come into contact with alcohol or solvents.
— Snakeskin: Due to the nature of the leather, the fake scales of the skin lift, to replicate the real snake effect and they reveal the underside of the skin. This is normal and not to be considered a leather fault.

Jewelry:

All Aeyde jewelry is handcrafted in Italy and made from the finest materials. Each piece is 18k gold or palladium plated, with a solid brass core. Our jewelry is nickel-free and hypoallergenic. To keep the finish looking pristine, use a soft cloth after each wear and store in a dry place away from sunlight.

To keep your jewelry in perfect condition, we recommend following the below care instructions:

— Keep jewelry away from water, perfume, and cosmetics.

— Avoid showering or sleeping in your jewelry.

— Avoid contact with chemicals and abrasive products.

— Use a soft, dry cloth to clean your jewellery after each wear.

— Store each piece separately in the pouches provided to prevent scratches and tarnishing.

— Keep jewelry in a dry, dark place away from direct sunlight.

You can pay using the payment methods below:

— Credit Card (American Express, Visa, Mastercard)
— PayPal
— Klarna*
— Sofort (direct bank payment)

— iDeal
— Bancontact
— Multisafepay

*Please note that Aeyde cannot provide details of why you are not be eligible to pay using Klarna. If you have any questions regarding payment, please contact Klarna customer support via www.klarna.com/de.

We have a 30-day, return policy. You must return your order in the same condition you received them—unworn and unharmed. To protect the soles when trying on the shoes we kindly advise standing on a carpeted surface. 

Returns that have been used, damaged, or the protective layer was removed will not be accepted and may be sent back to you and/or a refund refused. Item(s) must be returned from the original shipping country with the original returns slip. Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. If your return is rejected, you will be notified via email. 

Please be advised that we provide our customers with return labels. In case self-postage is used Aeyde cannot be held responsible in the event of loss, theft or damage of the parcel. 

Returns are free within the EU. If you’re returning from a country outside of the EU, you will need to cover the return costs. You can see the return costs in the “Orders & Shipping” table. 

For International returns:

1. Create the return label with our Returns Portal. You can find your order number in the order confirmation.

2. Print out your return label and stick it on the outside of the box, covering the original delivery label.

3. Schedule a pick up, or you can drop off the box at your local post office or DHL pick-up point.

Please do not use self-postage, as we cannot cover costs if the package gets lost.

For orders from Germany, France, Belgium, Luxembourg, Austria and the Netherlands you need to:

1. Attach the pre-paid return label to the outside of the box, covering the original delivery label.

2. Check the appropriate box on the return sheet, indicating the reason for your return, and place the sheet inside the box.

3. Drop off the package at your local post office or DHL pick-up point.

Claims:

If you have received a damaged, defective, or incorrect item, contact customercare@aeyde.com with a photo of the damage, or the wrong item you received, as well as your order number.

Track Your Order:

A tracking link will be sent with your confirmation email. If you did not receive this confirmation email, please contact customercare@aeyde.com and we will be happy to help.

Berlin orders:

For Berlin delivery, we use a service called Liefergrün. They do not provide a tracking number. Deliveries are usually made on the same day, or the day after making the order. If your order has not arrived by the next day, please contact customercare@aeyde.com.

For all other destinations: 

A tracking link will be sent with your confirmation email. If you do not receive this confirmation email, please contact customercare@aeyde.com and we can assist.

Missing Order:

Please check the tracking link given in your confirmation email to track your order. If there are any immediate questions regarding the shipping status of your order, please contact the shipping provider. For all other questions, contact customercare@aeyde.com.